Return and refund policy

Last updated: April 9, 2024

Welcome to Shape Up Personal Training

Thank you for shopping at Shape Up Personal Training.

If for any reason you are not completely satisfied with a purchase, we invite you to review our Returns and Refunds Policy. This Returns and Refunds Policy has been created using the Returns and Refunds Policy Generator.

Interpretation and definitions

Interpretation:
Words in which the first letter is capitalized have meanings that are defined under the following conditions. The following definitions have the same meaning regardless of whether they appear in the singular or the plural.

Definitions:
For the purposes of this Return and Refund Policy:

Company (referred to as "the Company", "We", "Us" or "Our" in this Agreement) refers to Shape Up, Schafgarbenweg 13, 80995 Munich, Germany.
Goods refer to the items offered for sale on the Service.
Orders mean a request from you to buy goods from us.
Service refers to the website.
Website refers to Shape Up Personal Training, accessible at olivia-fitness.de
It refers to the person using or accessing the Service or the company or other legal entity on whose behalf such person uses or accesses the Service.

Your rights to cancel an order

You have the right to cancel your order within 14 days without giving any reason.
The deadline for canceling an order is 14 days from the date on which you received the goods or on which a third party named by you, who is not the carrier, took possession of the delivered product.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By e-mail: [email protected]
By telephone number: 017621743886

Conditions for returns

In order for the goods to be eligible for return, please ensure that:

The goods were purchased in the last 14 days
The goods in their original packaging are

The following goods cannot be returned:

The delivery of goods made to your specifications or clearly personalized.
The delivery of goods that are not suitable for return due to their nature, that spoil quickly or whose expiration date has passed.
The delivery of goods that are not suitable for return for reasons of health protection or hygiene and have been unsealed after delivery.
The delivery of goods which, by their nature, have been inseparably mixed with other items after delivery.

We reserve the right to refuse the return of goods that do not comply with the above return conditions at our sole discretion.

Only regularly priced goods can be refunded. Unfortunately, goods on sale cannot be refunded. This exception may not apply to you if this is not permitted by applicable law.

Return of goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Schafgarbenweg 13
80995 Munich

We cannot be held liable for goods that are damaged or lost in the return shipment. We therefore recommend an insured and traceable postal service. We cannot issue a refund without the actual

The customer may not issue a receipt of the goods or proof of a received return delivery.

Gifts

If the goods were marked as a gift when they were purchased and shipped directly to you, you will receive a credit for the value of your return. Once the returned product is received, a gift voucher will be sent to you.

If the goods were not marked as a gift at the time of purchase or if the gift giver sent the order to themselves to give to you later, the refund will be sent to the gift giver.